Self-Guided Tours often have a requirement of submitting a picture of your ID and a selfie before beginning your tour of a community. It is important to get a quality picture of your ID uploaded so you will be able to take the tour you scheduled.
Troubleshooting Your ID Upload:
If you are having trouble with the ID Upload and Selfie step of your Self-Guided Tour setup, please check the images you are uploading to ensure they meet our minimum acceptable requirements:
- The image cannot be too dark
- The image cannot be blurry
- The image cannot have too much glare or be too bright
- The entire image must be captured in the camera view
- The image of the barcode cannot be blurry
- The barcode must be in the entire camera view
- The ID will only be accepted for persons 18 years or older
- The ID must not be expired
- The back of the ID must match the front
Successful Example:
