How Do I Use an Access Pass for Bluetooth-Enabled Locks in the SmartRent App?

Bluetooth locks allow you to access your home without having to use a key or keypad, providing a touchless experience. Instead of conventional keys, your mobile device grants you access when held in close proximity to the Bluetooth lock.

Using a Bluetooth Lock from your Dashboard:

To unlock a Bluetooth-enabled lock from your Dashboard, follow these steps:

1. Ensure Bluetooth and location services are enabled on your mobile device
2. Log in to the SmartRent Mobile App
3. Within your Dashboard, tap the Access Pass of the desired lock (If you have not added your Access Pass to the Dashboard, tap on Access in the bottom menu to view your Access Pass)
4. Hold your phone within two inches of the Bluetooth lock or reader
   • For Bluetooth locks without readers, tap the Access Pass while within ~30 feet of the lock

Using a Bluetooth Lock from the Access Page:

To unlock a Bluetooth-enabled lock from the Access tab, follow these steps:

1. Ensure Bluetooth is enabled on your mobile device
2. Log in to the SmartRent Mobile App
3. Tap Access at the bottom of the screen
4. Tap My Access
5. Tap the Access Pass of the desired lock
6. Hold your phone within two inches of the Bluetooth lock or reader
   • For Bluetooth locks without readers, tap the Access Pass while within ~30 feet of the lock

Grayed Out Access Button:

If your Access Pass is grayed out and can’t be used, this typically means your phone’s Bluetooth is disabled, location services permissions have not been granted to the SmartRent app, or you are not within range of the lock. Enable Bluetooth and location services from your phone’s settings menu to utilize your pass. 

Color Alerts When Locking/Unlocking:

You'll see three different colored alert bars on the top of your screen when locking/unlocking a door using your Access Pass. Here is what each color means:

• Blue = Door is in the process of Unlocking/Locking
• Green = Door successfully Unlocked/Locked
• Red = Unable to Unlock/Lock door typically due to either a jammed lock, interrupted Bluetooth signal, or you aren't authorized to access the area (if you see this error, try again, and if the problem persists notify your community manager)