How Do I Update or Customize My Access Codes?

Access Codes are a great alternative to traditional keys as they can be updated or customized when needed. Whether you want a code that is easier to remember or you feel your code has been compromised in some way, you are free to update your code in the SmartRent app.

Requesting a New Access Code:

To change your personal Access Code, follow these steps:

1. In the SmartRent Mobile App, tap Access in the bottom bar menu
2. Tap My Access
3. Tap the gear icon in the upper right-hand corner of your access card
4. Tap Generate a Code
   
5. Choose to generate a four or six digit code
   • Six digit codes must be enabled by your community
6. Wait for your Access Code to be updated (this may take a few minutes)
   • For Bluetooth locks, your current code will not be deleted until your phone connects with the lock again
   • For best results with Bluetooth locks, perform these steps while within ~30 ft of your lock
     
     

Creating a Custom Access Code:

If enabled by your community, you can create custom Access Codes for your lock as well. To create your custom Access Code, follow these steps:

1. In the SmartRent Mobile App, tap Access in the bottom bar menu
2. Tap My Access
3. Tap the gear icon in the upper right-hand corner of your access card
   
4. Tap Pick a Code
5. Tap Continue
   
6. Choose four or six digit code
   • Six digit codes must be enabled by your community
7. Enter desired PIN
   
8. Tap Update to save
   
   • For Bluetooth locks, the customized code will go into a Pending state if you are not within range of the lock
   • If the app indicates your code is in Pending state, move within ~30 feet of your lock and await for it to update

Here are a few things to keep in mind regarding Access Codes:

• The custom code feature must be enabled by your community; reach out to them directly to enable this feature
• Guest Codes (Permanent, Temporary, Recurring, and Delivery) are randomly generated and are NOT customizable
• Custom codes must be four or six digits (if enabled by your community) long but must not repeat the same number (i.e. 1111) or use a consecutive sequence of numbers (i.e. 1234, 5432)
• Custom codes are not available for community access points or amenities