When you login to your SmartRent app, you may notice a message that says your Home is Offline. If you see this message, this means that the Hub is not able to find a successful connection.
Getting your hub back online:
- Check is the Hub. Make sure that your hub is plugged into an outlet and also connected to your wifi router (if possible).
- Check the Hub light. You ideally want the light on the top of the hub to be a solid color (either red or green depending on the model). If the hub light is blinking, attempt to reboot the hub.
- Reboot the hub. To reboot the hub simply unplug the hub from the outlet and wait for 10 seconds. Then plug the hub back into the outlet. It may take up to 5 minutes for the hub to fully reboot.
- Contact Support. If your hub is successfully plugged into your router, and plugged into power, and you've attempted to reboot the hub, but the hub still won't come back online, please contact our customer support team for further assistance.
If you have any additional questions, please contact our support team via email at email@example.com, by phone at (844)479-1555, or live chat us in the mobile app.