You may notice a small black and green box plugged into one of your outlets after we install the SmartRent system into your home. You may think this is a charger we left behind or a router or modem of some kind.
This little box is called a Hub and it is what our mobile app uses to communicate to your smart devices, such as your lock and thermostat, so you can control them from the app from anywhere in the world.
What to know about your hub:
If the light is solid, this means that the hub is online and working as intended.
If the light is blinking, this means that the hub is attempting to connect to the local cellular or internet in order to work. If the light continues to blink for an extended period of time, you can attempt a reboot by unplugging the hubs power cord for 10 seconds and plugging it back in. Note, it may take a few minutes for the hub to fully reboot.
If you are still unable to get the light to stop blinking, please contact our support team to help you get your hub back online
If you do not have a hub, please contact your property manager or our support team immediately so we can get a new hub out to your unit, and get your smart home system back online.
If this device is unplugged, you will no longer be able to control your lock or thermostat via the mobile app, create new codes for your door lock, delete codes, or use any of the advanced features in the app.
This is the hub:
Please keep this hub plugged into power and plugged into your internet router through ethernet or wifi at all times.
If you have any additional questions, please feel free to reach out to our support team at firstname.lastname@example.org or call us toll-free at (844)479-1555.