You may notice something that has been plugged into one of your outlets after we install the SmartRent system into your home. You may think this is a charger we left behind or a router or modem of some kind.
This little box is called a Hub and it is what our mobile app uses to communicate to your smart devices, such as your lock and thermostat, so you can control them from the app from anywhere in the world.
The hub is also what communicates to your community maintenance team when a battery is low in any of the installed devices, as well as alerts them if a leak is sensed.
Your hub will look like one of the following:
Please keep this hub plugged into a power source and your internet router through Ethernet or WiFi at all times.
If you have any additional questions, please contact our support team via email at firstname.lastname@example.org, by phone at (844)479-1555, or live chat us in the mobile app.