You may notice something that has been plugged into one of your outlets after we have installed the SmartRent system into your home. You may think this is a charger we left behind or a router or modem of some kind.
This little box is called a Hub and it is what our mobile app uses to communicate to your smart devices, such as your lock and thermostat, so you can control them from the app from anywhere in the world.
The hub is also what communicates to your community maintenance team, when a battery is low in any of the installed devices, as well as alerts them if a water leak is sensed.
Your hub will look like one of the following:
Please keep this hub plugged into a power source. The hub will display a solid green light when it's online.
Optional: You may also connect your hub to your internet router via Ethernet cable or WiFi. Visit our Connecting the Smart Home System to your Local Internet article for additional details on how to connect. This will provide the hub with a strong and stable connection over the Cellular network we provide to the hub.
If you have any additional questions, please contact our support team via email at firstname.lastname@example.org, by phone at (844) 479-1555, or live chat us in the mobile app.