On rare occasion, when locking your lock, you may hear an unusual beep and see the face of the lock flash all odd numbers (1, 3, 5, 7, 9). If this happens, this means the lock is jammed or is not able to fully extend to the door strike. This, unfortunately, points to an issue with how your door is aligned, not an issue with the lock itself.
What to do:
If your lock is jamming on a routine basis, contact your on-site maintenance team. They will come to your unit and should be able to adjust your door frame, weatherstripping, and/or door strike in order to fix this issue.
If you have any additional questions, please feel free to reach out to our support team at email@example.com or call us toll-free at (844)479-1555.