On rare occasions, when locking or unlocking your door, you may hear an unusual beep and see the face of the lock flash all odd numbers (1, 3, 5, 7, 9). If this happens, this means the lock is jammed or it is not able to fully extend to the door strike. Unfortunately, this points to an issue with how your door is aligned, it is not an issue with the lock itself. If you have a wooden door, this can happen when there is a change in the weather, the door may swell or shrink causing the alignment to be slightly off.
What to do:
- You can try pushing up against the door or pulling on it to try to get the door aligned enough to lock/unlock it and enter the code at the same time.
- Simultaneously wiggle the door and enter the code.
- If your lock is jamming on a routine basis, contact your on-site maintenance team. They will come to your unit and should be able to adjust your door frame, weatherstripping and/or door strike in order to fix this issue.
If you have any additional questions, please contact our support team via email at email@example.com, by phone at (844)479-1555, or live chat us in the mobile app.