If the lock makes an unusual beep when locking or unlocking and the face of the lock flashes odd numbers (1, 3, 5, 7, 9) in an X pattern, the lock is jammed. This means the deadbolt is not able to fully extend into the door strike, or the motor in the lock is malfunctioning. This is most common on wooden doors when there is a change in the weather that causes the door to swell or shrink, creating a misalignment of the door and frame.
This is a hardware issue; it will occur regardless of which code is used. Once the jam is cleared, existing access codes will work as usual.
To address this, try:
- Pushing or pulling the door to realign the door aligned and enter the code at the same time.
- Jiggling the door and entering the access code simultaneously.
If your lock is jamming on a routine basis, or if you are unable to get it open with the above steps, you will want to notify your property's on-site maintenance team. They will come to your unit and should be able to adjust your door frame, weatherstripping and/or door strike in order to fix the issue.