Your account password is tied to your SmartRent account email and grants you access to all SmartRent services. You must enter it to log in, to view or reset your door code, and to change your password.
Your door code is a numeric code stored on the locks of the units you have access to. If you enter this code on the keypad of a lock that belongs to a unit you have access to, the lock will unlock. Your door code is unique to you and should NOT be shared with anybody.
Occasionally you may hear other phrases that mean the same thing as "door code," including "access code," "lock code," "PIN code," or "PIN." These phrases usually refer to the code that is used to unlock a lock and should not be confused with your account password.
SmartRent employees will never ask you for your account password OR your door code. This information is private, and you should never disclose it to anyone. Please do not share or forward any of this information to our support team.
If you have any additional questions, please feel free to reach out to our support team at firstname.lastname@example.org or call us toll-free at (844)479-1555.