The SmartRent Hub is the small computer that allows you to control all the devices in your home from the mobile and web apps. The Hub communicates with each of your smart devices over the internet or 4G cellular network.
What to know about your hub:
If the light is solid, this means that the hub is online and working as intended.
If the light is blinking, this means that the hub is attempting to connect to the local cellular or internet in order to work. If the light continues to blink for an extended period of time, you can attempt a reboot by unplugging the hubs power cord for 10 seconds and plugging it back in. Note, it may take a few minutes for the hub to fully reboot.
If you are still unable to get the light to stop blinking, please contact our support team to help you get your hub back online
If you do not have a hub, please contact your property manager or our support team immediately so we can get a new hub out to your unit, and get your smart home system back online.
If this device is unplugged, you will no longer be able to control your devices via the mobile app, though you are still able to use your devices manually.
If you have any additional questions, please feel free to reach out to our support team at firstname.lastname@example.org or call us toll-free at (844)479-1555.