If the internet service goes down:
If your home internet service goes offline for any reason, the SmartRent hub will attempt to connect via cellular backup. It is possible that the cellular connection is not very strong in your home and you may notice that the devices have a more delayed reaction.
If the power goes out:
If the power goes out to your home, the hub will go offline and you will see that offline status indicated in your app. You will no longer have the ability to control your smart devices via the mobile app until the hub goes back online.
Your thermostat and HVAC run off power so these will be rendered unusable until the power goes back on. The thermostat does run on batteries as a backup though, so you may notice that the screen still displays the current temperature and settings.
Your front door lock will still be fully usable as it runs off batteries, and all of your codes on the lock will still work. You will NOT, however, be able to control the lock in the app, delete/add new codes, or reset your current code until the lock comes back online.
If you have any additional questions, please contact our support team via email at email@example.com, by phone at (844) 479-1555, or live chat us in the mobile app.